Hello
Management Services is an ISO 9001:2015
certified
professional services
organization. specializing in
the
business of Debt Management, Soft
Collections,
Credit Management, Document Collection,
Domestic
Outbound Call Support, Seller Onboarding
and CRM
in Delhi/NCR.
OUR EXPERTISE
As a highly professionally run organisation with an amalgamation of experienced and young staff, Management Services has very wide and deep field reach in Delhi/NCR.
New-age technology and streamlined processes (ISO 9001 certified) lead to outstanding business results across different business verticals.
Debt Management
Reduce net credit losses and delinquencies across industries and products.
Credit Management
Analyze the credit worthiness of your potential customers.
Document Collection
Tele-calling & Field support services to clients for Document Collection.
Customer Services
Tele-calling and Field support for flows collection, value added services, and more.
who we are
ABOUT US
Management Services is an ISO 9001:2015 certified professional services organization specializing in the business of Debt Management, Soft Collections, Credit Management, Document Collection, Domestic Outbound Call Support, Seller Onboarding and CRMin Delhi/NCR.
It was founded in 1998 by Mr. Sunil Diwan, who has prominent presence in the industry since 1992.
- We are one of the first agencies to get ISO certified
- We have four facilities in Delhi/NCR to run operations
- Our Management Team is an amalgamation of highly experienced personnel in the arena of Debt/ Credit Management, and well qualified personnel with diverse experience in the industry
- We touch more than 125,000 customers every month
- Onboarded more than 5000 sellers for Snapdeal
- We perform more than 40,000 Physical Verifications, VAS and Document Collection every month across Delhi/NCR/Meerut/Hodal/Palwal
- We have one of the biggest collection set up in Delhi/NCR and are collecting more than Rs. 30 Crores every month
- Our pick up volumes cross 10,000 a month
- Management Services is time and again awarded for its performance and quality by our clients
200 seats hi-tech Call Centre with National/International incoming and outgoing facilities and Dialer technology at Pitampura, Delhi.
Management Services has one of the biggest front end teams in Delhi/NCR.
Services
DEBT MANAGEMENT
Management Services provide debt management solutions to clients to reduce net credit losses and delinquencies across industries and products. We currently execute collections for more than 55 debt portfolios that include:
- Flows
- Pick Ups
- Soft Collection
- Skip Tracking
- Write-Offs
- Vintage Write-Offs
We provide support for collections through tele-calling and field visits. All calls are recorded and monitored from time to time.
Periodical training’s are conducted to uphold call quality and code of conduct.
Management Services is armed with a competent legal department (with a retired inspector & advocate on panel) for time to time guidance.
Products
We currently offer collection services for following products:
- Auto Loan
- Commercial Vehicle Loan
- Consumer Durable Loan
- Credit Cards Loan
- Home Loan
- Mortgage Loan
- Personal Loan
- Retail and Other Finance
- Three Wheeler Loan
- Two Wheeler Loan
CREDIT MANAGEMENT
Since inception, Management Services has provided verification’s and collections service solutions to its numerous clients and helped them grow business, become more profitable and control over dues.
We assist clients in analyzing the credit worthiness of their potential customers by means of physical verification and defaulter check.
We currently provide Verification and Field Support in the area of:
- Company Profiling
- Customer / Individual Verification
- PRE and POST Loan Disbursement Verification
- Know Your Customer
- Vendor Verification
We help our clients assess credit/product worthiness of their customers through:
- Stringent Physical Verification
- Neighbor and Reference Check
- Document Check
- Defaulter Check from our huge pool of information
We have an internal audit team that makes random calls to customer to keep a check on quality of physical verification. All calls are recorded and monitored from time to time.
Periodical training’s are conducted to uphold verification quality and code of conduct.
Products
We currently offer verification services for following products:
- Auto Loan
- Business Loan
- Commercial Vehicle
- Consumer Durable
- Home Loan
- Mortgage Loan
- Personal Loan
- Postpaid Connection and MNP
- Two Wheeler Loan
We have strong IT systems to support our verification process. This includes an Android application and a proprietary software that provides an interface panel for accessing detailed real-time, online reports to all our clients.
DOCUMENT COLLECTION
We provide tele-calling and field support to clients for Document Collection.
With stringent guidelines of RBI and increased focus on compliance, up-to-date and complete customer records maintenance has become mandatory for all clients.
We assist clients to maintain these records. Currently, we provide Document Collection service for Post Loan Disbursement Documents like Insurance and RC.
CUSTOMER SERVICES
We specialize in soft collections and are currently managing largest Bucket-X and Bucket-1 allocations PAN India for clients like HDFC Bank, Kotak Prime for various products.
Soft Collections:
We provide tele-calling and field support for flows collection that include First bill default, Bucket-X and Bucket-1:
- Make reminder calls/Mails/SMS/Visits to the customers for their dues
- Encourage customers to make payments directly for their dues
- Arrange for pickups
- Assist customers with billing and service issues
- Help customers to resolve their issues with clients
Domestic Calls Support:
We provide tele-calling support for value added services and other services of our clients. Currently, the tele-calling setup includes:
- Appointment Fixing: Outbound calls to generate appointments for pick-up process
- Awareness Calls: Go Green (calls to promote bills through email over paper bills) and ECS (Calls to promote Electronic bill clearing services)
- Inbound call support to manage leads generated from marketing activities conducted by our clients
- Technical Support: Technical support provided to customers of our telecom clients to help them use services effectively
Customer Relationship Management:
- We enhance the experience of clients customers by means of courtesy calls, awareness calls and welcome visits
- We execute marketing campaigns of clients through SMS, Bulk Emails, Pamphlet Distribution and Canopies
- We provide clients with detailed analysis of customer interactions and feedback to assist them in formulating marketing and selling strategies
Why Us
Certified & Highly Experienced Staff
We hire and retain the most skilled staff in the industry. The average work experience of our senior staff is more than 20 years. All field executives working for collections are DRA certified.
Knowledge Pool
With its rich experience, Management Services over time has developed an enormous repository of resourceful information that is leveraged to provide best analysis with regard to verification and collections.
Self-Check Mechanism
We have a dedicated team to conduct internal audits to keep a stringent check on field work and ensure data security at the backend. We also have a Fraud Control Unit with a retired inspector and an advocate on our panel.
Focus on Process and Technology
Management Services has always excelled in audits conducted by its clients for abiding by processes and policies.
We have strong internal checks and processes for hiring, training, delegation, exit amongst others. Management Services is a highly process-oriented organization with continuous focus on building robust systems. Over the years, the organization has invested heavily in building and upgrading systems and processes that are best in the industry.
Training and Development
We have a dedicated training and development department to conduct internal training’s on personality development and build job competencies. The training team takes sessions from clients and trains the internal staff.
management team
Sunil Diwan
Proprietor
Experience of 26 years in the field of collections and verifications. Worked for Multi National Banks and Financial Institutions such as Citicorp, Kotak Mahindra, Dewan Housing Finance in the initial years.
Priyanka Dewan
Business Head
MBA, 10 years of corporate experience with CRISIL, IIT Delhi, Airtel. Leads Strategic Change Management, Technology Adoption and Business Development.
Manav Dewan
Head of Operations
23 year’s of experience in the field of Collections and Verifications. Has been working with Management Services since inception.
Awards and Accolades
- July 2017 to September 2017- Best Verification Agency for Vodafone
- January 2017 to March 2017- Best Verification Agency for Vodafone
- April 2016: Collection Pace++ Award for SBI Card
- January 2016-March 2016: Best Verification Agency for Vodafone
- H1 2014-2015: Best Verification Agency for Vodafone
- April 2014 – September 2014: Best Verification Agency for Vodafone
- November – December 2013: Best Verification Agency for Vodafone
- May 2013: Best Verification Agency for Vodafone
- March 2013: Best Verification Agency for Vodafone
- January 2013: Best Verification Agency for Vodafone
- December 2012: Best Verification Agency for Vodafone
- March 2012: Best Verification Agency for Vodafone
- September – October 2011: Best Verification Agency for Vodafone
- July 2011: Best Verification Agency for Vodafone
- 2010-2011: Best Northern Collection Nawab, Credit Card for GE SBI
- December 2010: Best Verification Agency for Vodafone
- July – October 2010: Best Verification Agency for Vodafone
- March 2010: Best Verification Agency for Vodafone
- March 2009: Best Write-Off Collections, ICICI Bank
Our Clients
Over the years, Management Services has experienced exponential growth. Our clientele is spread across industries like Banking, NBFCs, DTH, Power Sector, Real Estate, Retail and Telecom amongst others.
